Privacy Policy

Your privacy matters to us. This policy explains how Lazeez collects, uses, protects, and shares your personal information.

Effective: April 2026 Terms & Conditions
Collection Usage Sharing Cookies Security Your Rights Contact

Our Commitment

At Lazeez, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy applies to all information collected through our website, mobile applications, and related services.

1. Information We Collect

We collect information that you provide directly and information gathered automatically when you use our Platform:

Personal Information

  • Full name and display name
  • Email address
  • Phone number (for OTP verification and delivery)
  • Delivery addresses and saved locations
  • Profile photo (via Google authentication)

Order Information

  • Order history and preferences
  • Payment method details (processed securely by third-party)
  • Feedback and ratings you submit
  • Customer support interactions

Technical Information

  • Device type, browser, and operating system
  • IP address and approximate geolocation
  • Session data and cookies
  • Usage patterns and browsing behaviour on our Platform

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Fulfilment
Process, deliver, and manage your food orders
Account Management
Create, maintain, and secure your account
Communication
Send order updates, receipts, and support
Improvement
Analyse usage to improve our service quality
Security
Detect fraud and prevent unauthorized access
Promotions
Share relevant offers and recommendations

3. Information Sharing & Disclosure

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

  • Service Providers
    With trusted payment processors, delivery partners, email service providers, and cloud hosting providers who assist in operating our Platform.
  • Legal Requirements
    When required by law, subpoena, court order, or government regulations, or to protect the rights and safety of Lazeez, our users, or the public.
  • Authentication Providers
    With Firebase (Google) for secure authentication, phone OTP verification, and session management. Your credentials are never stored on our servers.

4. Cookies & Session Data

We use cookies and similar technologies to enhance your experience on our Platform:

Cookie Type Purpose
Session Keeps you logged in and maintains your cart
Preferences Remembers your offer dismissals and settings
Security reCAPTCHA tokens for bot protection

You can control cookie preferences through your browser settings. However, disabling essential cookies may affect the functionality of the Platform.

5. Data Security

We implement industry-standard security measures to protect your personal data:

Encrypted
HTTPS & secure cookies
Firebase Auth
Google-grade auth
Rate Limiting
API abuse prevention

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Under the Digital Personal Data Protection Act, 2023 (India) and applicable data protection laws, you have the following rights:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Correction: Request correction of inaccurate or incomplete personal data.
  • Right to Erasure: Request deletion of your personal data, subject to legal obligations.
  • Right to Withdraw Consent: Withdraw consent for data processing at any time.
  • Right to Grievance Redressal: File a complaint with the Data Protection Board of India.

To exercise any of these rights, please contact us using the details provided below. We will respond within 30 days.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:

  • Account data: Retained while your account is active plus 30 days after deletion request.
  • Order history: Retained for up to 3 years for tax and regulatory compliance.
  • Session data: Automatically expires after 30 days of inactivity.

8. Contact & Grievance Officer

For any privacy-related queries, data requests, or to exercise your rights, please contact our Grievance Officer:

👤
Grievance Officer
Lazeez Support Team
📧
📞
📍
Address
Dhajanagar, near Netaji Subash Mahavidalaya, Udaipur, Tripura 799114

We aim to resolve all privacy-related complaints within 30 days. If unsatisfied, you may escalate to the Data Protection Board of India.